Return Policy

Last Updated:

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1. Our Commitment

We want you to be satisfied with your purchase. If you're not happy, we offer a straightforward 30-day return policy.

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2. 30-Day Return Window

You have 30 days from delivery to return eligible products for a refund.

3. Eligibility Requirements

Products must meet these conditions:

  • Unopened in original packaging
  • In resalable condition
  • Original seals intact
  • Not expired
  • Returned within 30 days

Important: For health and safety, we cannot accept opened food supplements.

4. Non-Returnable Items

  • Opened or used products
  • Products with broken seals
  • Damaged due to misuse
  • Returned after 30 days
  • Without original packaging
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5. How to Return

1
Contact Us

Email help@vorgyronoeathis.world within 30 days with order number

2
Get Authorization

Wait for return instructions

3
Package Securely

Use original packaging

4
Ship

Send to provided address

Do not ship without authorization. Unauthorized returns may not be accepted.

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6. Return Shipping

Shipping Costs

Customer pays return shipping unless:

  • Product is defective/damaged
  • Wrong item shipped
  • Our error

Recommendation

Use trackable service with insurance. We're not liable for lost returns.

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7. Refund Process

Receipt: Inspection within 5 business days
Approval: Email confirmation sent
Refund: Processed within 10 business days
Bank: 5-10 days to appear in account

✅ Refund Includes:

  • Product price
  • Original shipping (if our error)

❌ Refund Excludes:

  • Return shipping costs
  • Original shipping (customer returns)
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8. Exchanges

We don't offer direct exchanges. Return for refund and place a new order.

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9. Damaged/Defective Products

If you receive damaged or defective product:

  • Contact us immediately: help@vorgyronoeathis.world
  • Provide photos of damage
  • Include order number

We'll arrange replacement or full refund including shipping at no charge.

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10. International Returns

International customers responsible for:

  • Return shipping costs
  • Customs fees/import duties
  • Compliance with shipping regulations
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11. Your UK Consumer Rights

This policy doesn't affect your statutory rights under UK Consumer Rights Act 2015.

UK/EU consumers have the right to cancel within 14 days of receipt without reason (Distance Selling Regulations).

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12. Contact

Email: help@vorgyronoeathis.world

Address: 236 Gray's Inn Rd, London WC1X 8HB, United Kingdom

Include your order number in all correspondence